We've organised this section of our site by Frequently Asked Questions (FAQs). If you don't see your question here, please call Customer Care at 1-855-307-6811 (toll free for the US, 8AM - 5PM EST, M-F) or 317-781-5757 (for US and Canada). Or email customer@templespausa.com.

»How do I register?
»How do I log in?
»I've added something to my cart, but my cart is still empty. What's wrong?
»How can I check on the status of my order?
»How long does an order take to arrive?
»My product arrived damage. What shoud I do?
»I ordered the wrong product. Can I return it or exchange it?
»Is my credit card information safe?
»Will you sell my personal information to other companies?
»Are your products sold in any retail stores?
»There seem to be a lot of spelling errors on the site. Did you not spell check?
»How do I report a problem?
»How do I contact Temple Spa?
»Am I able to change my order once it's been placed?
»I just received an email offering a discount, but I placed an order earlier this week. Do you do price adjustments?


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How do I register?

We highly suggest you register in order to complete a purchase with Temple Spa . This gives us the ability to track your order effectively, store necessary information, and notify you that your order has been received and when it has shipped. To register, click on the account icon at the top of any web page and fill in the new customer form. You can also register after you have selected products you wish to buy and are ready to check out. Simply click on Checkout at the top of any web page, select the New Online Customers option, and fill in the form.

You can also register to receive email notifications from us even if you do not wish to purchase products at that time. Registering and opting in to email notifications will put you on our mailing list for news and special offers. To register for our email notifications, enter your email and birthday month at the bottom of any web page.


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How do I log in?

Once you have registered with Temple Spa, you can log in with your email & password. To do so, click on Login at the top of any web page and fill in the Returning Online Customers form.


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I've added something to my cart, but my cart is still empty. What's wrong?

This is probably due to having "cookies" turned off. Cookies must be turned on within your browser to shop at Temple Spa.


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How can I check on the status of my order?

To check on the status of your order, log in to your account and go to Order Status. When you place an order online, you will receive an order confirmation email. When your order has shipped, you will also receive an email with a tracking number for the shipping option you have selected.


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How long does an order take to arrive?

Orders are generally shipped within 1-2 business days after they are received. Orders placed on Friday, Saturday, and Sunday will not be processed until the following Monday (or Tuesday if Monday is a holiday). All orders are shipped from our Plainfield, Indiana warehouse; delivery time depends on your selected method of shipment and location.


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My order arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents, and please call Customer Care at 1-855-307-6811 (toll free for the US, 8AM - 5PM EST, M-F) or 317-781-5757 (for US and Canada). Or email customer@templespausa.com. If possible, please include photos of outer box and product as it arrived.


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I ordered the wrong product, can I return/ exchange it?

We accept returns/ exchanges within 30 days of receiving your order. Please visit our "Return" page for instructions.


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Is my credit card information safe?

Our website uses Secure Socket Layers (SSL) to encrypt the information you provide, as well as the VeriSign security verification system for all transactions. VeriSign uses a digital certificate (the equivalent of a coded ID badge) to verify to users that they are actually communicating with the correct person or web server. We believe digital certificates are the most reliable option available for conducting business securely on the Internet.

While we use SSL and VeriSign to protect sensitive information online, we also protect customer information offline. All customer information is restricted in our offices. Only authorised employees (such as our billing department or a customer service representative) are granted access to your information.


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Will you sell my personal information to other companies?

No. All personal information you give us is kept confidential and protected with the utmost care. We will not sell or disclose any information that identifies you to an unrelated third party without your approval. A complete description of our practices can be viewed at Privacy Policy.


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Are your products sold in any retail stores?

Founded in England, Temple Spa is found in Harrods and other prestigious spas.


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There seem to be a lot of spelling errors on the site. Did you not spell check?

Tempel Spa is founded in Little Hampton, England and we stay true to our English heritage. What appear to be typos or strange spelling of words is actually standard British convention.


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How do I report a problem?

Please report any technical problems or errors to Customer Care at 1-855-307-6811 (toll free for the US, 8AM - 5PM EST, M-F) or 317-781-5757 (for US and Canada). Or email customer@templespausa.com.


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How do I contact Temple Spa?

A complete list of our contacts and mailing addresses are available on ourContactpage.


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Am I able to change my order once it's been placed?

Our orders happen in real-time so it is difficult for us to make any adjustments to them once they've been submitted. However, if you do find that you need to make a change, please contact our Customer Care department immediately at 1-855-307-6811 (toll free for the US, 8AM - 5PM EST, M-F) or 317-781-5757 (for US and Canada). Or email customer@templespausa.com.


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I just received an email offering a discount, but I placed an order earlier this week. Do you do price adjustments?

Due to the frequently changing nature of our promotions, we are not able to offer price adjustments. Our apologies for any inconvenience.