We've organised this section of our site by Frequently Asked Questions (FAQs). If you don't see your question here, please call Customer Care at 1-855-307-6811 (toll free for the US, 8AM - 5PM EST, M-F) or 317-781-5750 (for US and Canada). Or email firstname.lastname@example.org.
»How do I register?
»How do I log in?
»I've added something to my cart, but my cart is still empty. What's wrong?
»How can I check on the status of my order?
»How long does an order take to arrive?
»My product arrived damage. What shoud I do?
»I ordered the wrong product. Can I return it or exchange it?
»Is my credit card information safe?
»Will you sell my personal information to other companies?
»Are your products sold in any retail stores?
»There seem to be a lot of spelling errors on the site. Did you not spell check?
»How do I report a problem?
»How do I contact Temple Spa?
»Am I able to change my order once it's been placed?
»I just received an email offering a discount, but I placed an order earlier this week. Do you do price adjustments?
We highly suggest you register in order to complete a purchase with Temple Spa . This gives us the ability to track your order effectively, store necessary information, and notify you that your order has been received and when it has shipped. To register, click on the account icon at the top of any web page and fill in the new customer form. You can also register after you have selected products you wish to buy and are ready to check out. Simply click on Checkout at the top of any web page, select the New Online Customers option, and fill in the form.
You can also register to receive email notifications from us even if you do not wish to purchase products at that time. Registering and opting in to email notifications will put you on our mailing list for news and special offers. To register for our email notifications, enter your email and birthday month at the bottom of any web page.
Once you have registered with Temple Spa, you can log in with your email & password. To do so, click on Login at the top of any web page and fill in the Returning Online Customers form.
This is probably due to having "cookies" turned off. Cookies must be turned on within your browser to shop at Temple Spa.
To check on the status of your order, log in to your account and go to Order Status. When you place an order online, you will receive an order confirmation email. When your order has shipped, you will also receive an email with a tracking number for the shipping option you have selected.
Orders are generally shipped within 1-2 business days after they are received. Orders placed on Friday, Saturday, and Sunday will not be processed until the following Monday (or Tuesday if Monday is a holiday). All orders are shipped from our Plainfield, Indiana warehouse; delivery time depends on your selected method of shipment and location.
If you received damaged merchandise, please retain the box, packaging and all contents, and please call Customer Care at 1-855-307-6811 (toll free for the US, 8AM - 5PM EST, M-F) or 317-781-5750 (for US and Canada). Or email email@example.com. If possible, please include photos of outer box and product as it arrived.
We accept returns/ exchanges within 30 days of receiving your order. Please visit our "Return" page for instructions.
Our website was built on Magento, an eCommerce platform trusted by the world's leading brands and widely considered the safest and most secure eCommerce solution available. We also do not store any credit card information from our customers at all, only shipping addresses and contact details. For payment processing we utilize Authorize.net, a payment gateway that transfers your financial information directly from your browser to their secure server. Authorize.net is the leading payment processor for online shopping and completely committed to safeguarding customer information and combating fraud. They operate with a mission to provide the most secure and reliable payment solutions available and dedicate significant resources toward a strong infrastructure, adhering to both strict internal security policies and industry security initiatives. With Authorize.Net, you can be confident that your data is secure, as they utilize industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and 100% compliance with a number of government and industry security initiatives. In addition to the security ensured by utilizing software from these industry leaders in safe online shopping, we also maintain complete PCI compliance.
Founded in England, Temple Spa is found in Harrods and other prestigious spas.
Tempel Spa is founded in Little Hampton, England and we stay true to our English heritage. What appear to be typos or strange spelling of words is actually standard British convention.
Please report any technical problems or errors to Customer Care at 1-855-307-6811 (toll free for the US, 8AM - 5PM EST, M-F) or 317-781-5750 (for US and Canada). Or email firstname.lastname@example.org.
A complete list of our contacts and mailing addresses are available on ourContactpage.
Our orders happen in real-time so it is difficult for us to make any adjustments to them once they've been submitted. However, if you do find that you need to make a change, please contact our Customer Care department immediately at 1-855-307-6811 (toll free for the US, 8AM - 5PM EST, M-F) or 317-781-5750 (for US and Canada). Or email email@example.com.
Due to the frequently changing nature of our promotions, we are not able to offer price adjustments. Our apologies for any inconvenience.